Here are the return/exchange requirements:
- 30 Days - You must return your product within 30 days of having received it for a full refund. Anything more than 30 days, you will receive store credit upon approval of return. (Promotional offers/final sale items are only eligible for store credit)
- Include the Easy Return/Exchange Slip - EasyReturns.pdf - you must include the return slip as part of your return. Otherwise we will be unable to associate the return to you, and won’t be able to refund or exchange your purchase. Returns/Exchanges with no return slip are not eligible for Refunds - Only Store Credit.
- Original Packaging and Condition - Any purchased product(s) must be returned unwashed in all of the original packaging, and in the original condition. If your item has the tag removed or shows obvious signs of use/wear/wash you will NOT receive a refund, you will be issued store credit and also be charged a 15% restocking fee.
- We are not responsible for return shipping - IAB is not responsible for the cost associated with returning purchased merchandise. We are not responsible for risk of loss or damage for returning a product during shipment. Please keep your tracking number in case your package is lost. On international orders, exchanges and returns are only eligible for store credit.
- Customers are only allowed to exchange items ONCE. If you send in a second exchange it will NOT be honored. You will be issued store credit to make a new purchase.
DENIED RETURN EXAMPLES:
- Smell, perfume, deodorant, cologne, laundry detergent smell, etc
- Visible stains or wear marks
- No packaging or proof of purchase
- Washed or wrinkled
- Bent bills on hats
- Beanies must be unworn and in original package for sanitation purposes
- Shorts must be unworn (for workouts) and in original package for sanitation purposes
There will be a 15% restocking fee on items that don’t have its original packaging, has visible stains/wear marks or has any sort of scent.
As long as your return adheres to the requirements provided, follow these steps to return your product:
- Please email your Order# & details about why, to firstname.lastname@example.org
- After reviewing your return email, we will email you a response within 72 hours of receipt of email. Emails received on Friday's will not be reviewed until the following Monday. Please take all national holidays into consideration.
- Drop the package off at the shipping carrier’s closest location.
We will receive and review the products you’ve returned. If you’ve met all of our return policy requirements, we will process the refund or exchange and send you a confirmation email. We are only able to credit the original credit card used to make the purchase. Please allow up to 7 - 14 business days for this process.